Frequently Asked Questions
Everything you need to know about your Mongoose Publishing order.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must have original tags attached and be returned in their original packaging to qualify for a full refund.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your clothing items true to size?
Most of our items follow standard US sizing. We recommend checking the detailed size chart located on each product page to ensure the perfect fit for your body type.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.